I love your refined sophisticated fragrances and the personal touch, as though we were friends more than customers 🥰
There was a sample missing from the parcel I received, but it was sent out immediately on my notifying the company, I was very pleased with the customer care and thrilled with thd perfumes.
Often times smaller niche type perfumes are unrefined and rough or harsh smelling, but these are simply divine, all the emotional boost of an aromatherapy blend woven into a delicate tapestry of sophisticated refinement, simply a joy to wear, long lasting and only a little is needed.
Many thanks
Très satisfaite de mes achats et du service après vente. Je recommanderai sans hésiter.
I had an issue with my order, which unfortunately was marked as delivered by the Italian postal service even though I never received the parcel. I contacted Le Jardin Retrouvé and, despite the problem being completely outside of their control, they were extremely helpful and professional throughout the whole process.
They investigated the situation, kept me informed and, most importantly, offered to send me a replacement without hesitation.
A special thank you to Haya, who was incredibly kind, understanding and helpful, even providing me with her direct email address in case I needed any further assistance.
The problem was caused by the shipping service, not by Le Jardin Retrouvé, but they handled the situation exceptionally well and went above and beyond to make things right.
I have ordered from them before and, after this experience, I would definitely order from them again.
Highly recommended for both their products and their customer service!
I have a number of these wonderful mood enhancing fragrances everyone is a delight to use and I have so many compliments. Whatever one you choose, you will not be disappointed. The art work on the bottles are unique and so pretty. This My favourite brand and I will definitely be visiting their shop on my visit to Paris next year.
Esperienza di acquisto molto positiva. Mi sono affidata al test per valutare le mie fragranze preferite ed è stato molto divertente e interessante. Il pacco è arrivato subito, accompagnato da un bellissimo biglietto e delle meravigliose decorazioni di ogni fragranza. Un'attenzione al dettaglio che è una coccola in più e che mi ha fatto davvero piacere ricevere. Un acquisto che non è solo un acquisto, ma un'emozione!
Grazie di cuore Le Jardin Retrouvè
It was great. I had a small issue with the delivery, but the customer service rep was very useful and responsive