SMELL GOOD - FEEL GOOD - DO GOOD

FAQ

Conditions of sale

What payment methods do you accept? What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express) and PayPal. Payments by check or bank transfer are not accepted, except in special cases.

When will my order be charged to my bank account? When will my order be charged to my bank account?

Your credit card will only be charged once your order has been shipped. If some items are unavailable, only the amount for the shipped products will be charged.

Can I pay in installments? Can I pay in installments?

No, it is not possible to pay in several installments.

Processing and delivery of orders

How long will it take to process my order? How long will it take to process my order?

All parcels are shipped within 48 business hours, except during holiday periods when processing may take up to 5 business days. Holiday dates will be announced on our website one week in advance. You will receive email notifications at each step until your order is shipped.

Which shipping service do you use? Which shipping service do you use?

Orders are shipped via Colissimo or UPS, depending on the option selected at checkout. You will receive a tracking number and link to follow your shipment.

What are the delivery times? What are the delivery times?

With COLISSIMO:

France: 3–5 working days
Europe: 3–5 days depending on the country
North America: 3–5 working days (we have a warehouse in California)
Japan: 8–9 working days
Rest of the world: 8–9 working days

With UPS:
All UPS shipments are delivered within 2–4 days.

Important:
Customs delays may occur depending on the destination country. Customs duties and taxes are the customer’s responsibility and must be paid upon delivery. We have no control over customs procedures or any additional fees.

Are there customs or import taxes on my order? Are there customs or import taxes on my order?

Our sales are made on a DAP (Delivered at Place) basis, meaning prices do not include import duties or taxes, which remain the buyer’s responsibility. Taxes and duties are included for deliveries within Europe and the USA. For other destinations, extra charges may apply and are the customer’s responsibility.

How can I track my order? How can I track my order?

Once your order has been shipped, you’ll receive a tracking number. You can follow your package athttps://www.laposte.fr/outils/track-a-parcelorhttps://www.ups.com/fr/fr/home, depending on your selected carrier.

What is the return period? What is the return period?

You have 14 days from the receipt of your products to exercise your right of withdrawal, without needing to give a reason or pay a penalty. Products must be returned in their original condition and packaging (cellophane wrapping, accessories, instructions, etc.) to be eligible for resale. Returns must be accompanied by a copy of the purchase invoice. To organize a return, contact us at contact@lejardinretrouve.com.

For more details on delivery and returns, please visit our dedicated to it.

After sales service

My product arrived broken, my order is incomplete or there is an error with the product, what can I do? My product arrived broken, my order is incomplete or there is an error with the product, what can I do?

We take great care in preparing your orders. If you find a damaged item, a missing product, or an error, please email us at contact@lejardinretrouve.com with a photo. We will send a replacement item as soon as possible, along with a mini-spray of your choice.

The pump of my perfume is malfunctioning or no longer working, what can I do? The pump of my perfume is malfunctioning or no longer working, what can I do?

Our pumps are guaranteed for 5 years from the date of purchase. Do not hesitate to contact us at contact@lejardinretrouve.com and we will send you a new pump as soon as possible.

My bottle or funnel is broken or lost, what should I do? My bottle or funnel is broken or lost, what should I do?

You can simply order empty bottles or funnel on our site in the accessories category on the main menu, in case of breakage or loss.

Our commitments to quality and environment

How are perfumes composed and manufactured? How are perfumes composed and manufactured?

Our perfumes are composed of ingredients carefully selected by us for their quality by our perfumer. We are also lucky enough to be the manufacturers of our concentrates, which are produced in our laboratory in Paris. They are then put on alcohol at our conditioner in Chartres, in compliance with the strictest hygiene standards.

How are the candles composed and manufactured? How are the candles composed and manufactured?

Our candles are made of a mixture of mineral and vegetable waxes, which ensure a perfect diffusion of the perfume. They contain synthetic and natural raw materials and comply with European safety standards on Volatile Organic Compounds.

The porcelain bowl is reusable, compatible with food, and can be put in the dishwasher and in the microwave.

How are the care products composed and manufactured? How are the care products composed and manufactured?

Our creams and scrubs are composed of 99% of natural ingredients, the perfume is compliant with IFRA standards. Our care products can be used without risk by pregnant women and children over 3 years old.

We still recommend making a test on your arm by applying a small quantity of the product (the size of a one euro coin). If you do not see any reaction after 24 hours, you can start using your product according to the recommendations on the tube.

Choose your perfume

What is Perfumist®? How do I use it? What is Perfumist®? How do I use it?

Have you noticed our Perfumist® module? It's the little red icon at the bottom right of our website. It is a small tool to help you choose your fragrance. If you click on the Perfumist® icon, you will be able to indicate in the search bar the name of your current perfume, or even a discontinued reference, and know which perfume from Jardin Retrouvé is closest to it.

I can't choose my perfume, can you help me? I can't choose my perfume, can you help me?

Don't hesitate to contact us on our social networks or by e-mail at contact@lejardinretrouve.com if you need help choosing your perfume. We'll be delighted to help you and give you the same experience as in our boutique.

Press Relations & Influencers

I am an influencer, may I collaborate with your brand? I am an influencer, may I collaborate with your brand?

Send us an email at contact@lejardinretrouve.com or contact us on our social networks. We will be happy to discuss a possible collaboration with you.

Do you work with medias and journalists? Do you work with medias and journalists?

If you are a journalist and you would like to visit our store or discover our products, do not hesitate to send us an email at contact@lejardinretrouve.com so that we can organize a mailing or a visit.

Offers and loyalty program

How does the discovery offer work? How does the discovery offer work?

If you wish to discover our perfumes, you can order mini-sprays. These will be refunded to you in the form of vouchers valid for an unlimited period of time on all of our products excluding mini-spray. This refund does not include shipping costs.

What does the offer without packaging conclude? What does the offer without packaging conclude?

During your order, you can choose the option "without pack". This does not mean that your bottle will arrive naked, on the contrary, it will be slipped into a fabric pouch and carefully placed in a package with a paper padding. Do not hesitate to use this pretty pouch as protection for your bottle in your bags and suitcases.

Do you have discounts for new customers? Do you have discounts for new customers?

To benefit from a 10% discount on your first order, simply subscribe to our newsletter and you will receive a code that will allow you to benefit from it.

Offer Le Jardin Retrouvé

Do you have gift cards? Do you have gift cards?

We offer you a choice of gift cards of different values that are valid on our e-shop and in our boutique. They are digitalized cards that can be sent by email or printed by you and sent to the person of your choice. These cards contain a unique gift code that is valid for one year on all our products.

I would like to make a gift but I can't choose, can you help me? I would like to make a gift but I can't choose, can you help me?

Have you noticed our Perfumist module? It's the little red icon in the bottom right corner of our site. If you click on it you will be able to indicate, in the search bar, the name of the current fragrance of the person you want to give a gift to, or even a discontinued reference and know which is the scent of the Jardin Retrouvé that is closest to it.

Do not hesitate to ask us on our social networks or by email at contact@lejardinretrouve.com if you need more personalized advice, we will be happy to help you.

Do you do gift wrapping? Can I have a little note added to my gift? Do you do gift wrapping? Can I have a little note added to my gift?

If you wish to offer perfume, you can ask during your order (in the remarks, when you validate your basket) that you would like a gift wrap. We can also write on a card, a personalized message of fewer than 200 characters for the person who is to receive your gift.

SMELL GOOD - FEEL GOOD - DO GOOD

FAQ

SMELL GOOD - FEEL GOOD - DO GOOD

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