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Delivery

ORDER PROCESSING
All orders are shipped within 48 business hours.

LE JARDIN RETROUVÉ reserves the right to refuse or annul an order if it is deemed fraudulent, in accordance with our Terms and Conditions of Sale.

COUNTRIES WE DELIVER TO
We ship to the following countries:

Europe:
France (Metropolitain)
Austria
Belgium
Bulgaria
Channel Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
Germany
Gibraltar
Great Britain
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland

North America:
Canada
USA

Rest of the World:
Algeria
Argentina
Australia
Bahamas
Bahrain
Belarus
Bolivia
Bosnia & Herzegovina
Brazil
Brunei
Cameroon
Chili
Colombia
Costa Rica
Côte d'Ivoire
Djibouti
Equador
French Polynesia
Gabon
Georgia
Guadeloupe
Hong Kong
India
Indonesia
Israel
Jamaica
Japan
Jordan
Kenya
Kuwait
La Réunion
Lebanon
Macao
Macedonia
Malaysia
Martinique
Mauritius
Mexico
Moldova
Montenegro
Morocco
New Caledonia
New Zealand
Niger
Oman
Peru
Puerto Rico
Qatar
Russia
Saint Lucia
Saint Martin
Saudi Arabia
Sénégal
Serbia
Seychelles
Singapore
South Africa
South Korea
Taïwan
Thailand
Tunisia
Turkey
Ukraine
United Arab Emirates
Uruguay
Venezuela
Vietnam
Wallis-et-Futuna

DELIVERY TIME FOR STANDARD SHIPMENTS
Metropolitan France: 3 to 5 working days
European countries: 3 to 5 working days depending on the country.
North America: 8 to 9 working days (East Coast) / 10 to 11 working days (West Coast)
Japan: Only Express Delivery service is available.
Rest of the world: Only Express Delivery service is available.

EXPRESS DELIVERY
An "Express Delivery" option is available for all destinations served (delivery time from 24 to 72 hours depending on the country). Express Delivery charges as specified on this Site will be added to your invoice if you avail of this option.

CUSTOMS DUTIES AND TAXES
Our sales are understood to be DAP – i.e. Delivered At Place. Our prices do not include customs duties or import taxes, which will be borne by the purchaser
All despatches to Europe, US, Canada & Japan are inclusive of taxes and customs duty.
Shipments to all other countries may be subject to local customs duties and taxes, which are to be borne by the client.

TRACKING YOUR ORDER
You can track your standard orders online by going to the website Trackyourparcel.eu and entering the tracking number that you were given when your order was confirmed.
To track your 'Express Delivery' order, go to the respective DHL or FedEx website and enter the tracking number that you were given when your order was confirmed.

RETURNS & REFUNDS
You have 14 calendar days from receipt of your product/s within which you may exercise your right of retraction without having to provide any reason or incurring any penalty.
All products returned should be in their original condition and intact (packaging, accessories, manuals, etc.) in good condition for remarketing, together with a copy of the invoice for rapid processing.

To make arrangements for returning a product please contact us at: info@lejardinretrouve.com

 

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