Conditions of sale

What payment methods do you accept? 

We accept payment by credit card (Visa, Mastercard, American Express) and Paypal. Payments by check or bank transfer are not accepted, except in exceptional cases. 


When will my order be debited from my bank account?

Your credit card will only be debited when your order is shipped. In case of unavailability of certain items ordered, only the price relating to the actual products shipped will be debited.


Can I pay in several installments?

It is possible to pay in 3 installments without charge for orders of 50€ or more.

If you have chosen the option of payment in 3 installments, you will only be debited one-third of the total amount of your order. The remaining two thirds will split up in installments over the following two months.


Can I return my order and get a refund? 

You have 14 days counting from the reception of your products to exercise your right of withdrawal without having to justify your reasons nor pay a penalty.

Returns must be made in their original and complete condition (packaging, accessories, notice ...). Otherwise, we will not be able to refund or exchange your purchase.

The costs of returns are at your expense except for returns for breakage, late delivery, or errors in the preparation of the order. We can help you organize the return. Please contact us at info@lejardinretrouve.com. We will send you a slip to print and stick on the shipping box. Simply drop it off at a post office and it will be returned to us.


I canceled my order but I still received my package, what should I do? 

If you have received the product after the cancellation of your order, we will proceed with the refund of the product within 14 days counting from the reception of the product by us, complete and in its original condition.