Need Help?

After sales service

My product arrived broken, my order is incomplete or there is an error with the product, what can I do?

We take great care in the preparation of your packages. If despite everything you notice a broken product, missing or an error with your order, please send us an email to with a picture. We will send you back the broken or missing item as soon as possible, accompanied by a mini-spray of your choice. 

The pump of my perfume is malfunctioning or no longer working, what can I do? 

Our pumps are guaranteed for 5 years from the date of purchase. Do not hesitate to contact us at and we will send you a new pump as soon as possible.

My bottle or funnel is broken or lost, what should I do? 

You can simply order empty bottles or funnel on our site in the accessories category on the main menu, in case of breakage or loss.