All packages are shipped within 48 working hours apart from our vacation periods, where this delay will be extended to 5 working days. Our vacations will be indicated on our website one week before they start. You will be notified of all the steps until your order is sent by email.
We take great care in the preparation of your packages. If despite everything you notice a broken product, missing or an error with your order, please send us an email to firstname.lastname@example.org with a picture. We will send you back the broken or missing item as soon as possible, accompanied by a mini-spray of your choice.
Our perfumes are composed of ingredients carefully selected by us for their quality by our perfumer.We are also lucky enough to be the manufacturers of our concentrates, which are produced in our laboratory in Paris. They are then put on alcohol at our conditioner in Chartres, in compliance with the strictest hygiene standards.
Have you noticed our Perfumist® module? It's the little red icon at the bottom right of our website. It is a small tool to help you choose your fragrance. If you click on the Perfumist® icon, you will be able to indicate in the search bar the name of your current perfume, or even a discontinued reference, and know which perfume from Jardin Retrouvé is closest to it.
We offer you a choice of gift cards of different values that are valid on our e-shop and in our boutique. They are digitalized cards that can be sent by email or printed by you and sent to the person of your choice. These cards contain a unique gift code that is valid for one year on all our products.