Faq Sections

Conditions of sale
What payment methods do you accept? 

We accept payment by credit card (Visa, Mastercard, American Express) and Paypal. Payments by check or bank transfer are not accepted, except in exceptional cases. 

Processing and delivery of orders
How long will it take to process my order? 

All packages are shipped within 48 working hours apart from our vacation periods, where this delay will be extended to 5 working days. Our vacations will be indicated on our website one week before they start. You will be notified of all the steps until your order is sent by email. 

After sales service
My product arrived broken, my order is incomplete or there is an error with the product, what can I do?

We take great care in the preparation of your packages. If despite everything you notice a broken product, missing or an error with your order, please send us an email to in-fo@lejardinretrouve.com with a picture. We will send you back the broken or missing item as soon as possible, accompanied by a mini-spray of your choice. 

Our commitments to quality and environment
How are perfumes composed and manufactured?

Our perfumes are composed of ingredients carefully selected by us for their quality by our perfumer.We are also lucky enough to be the manufacturers of our concentrates, which are produced in our laboratory in Paris. They are then put on alcohol at our conditioner in Chartres, in compliance with the strictest hygiene standards.

Offers and loyalty program
How does the discovery offer work? 

If you wish to discover our perfumes, you can order mini-spray. These will be refunded to you in the form of vouchers valid for an unlimited period of time on all of our products excluding mini-spray. This refund does not include shipping costs.

Choose your perfume
What is Perfumist®? How do I use it?

Have you noticed our Perfumist® module? It's the little red icon at the bottom right of our website. It is a small tool to help you choose your fragrance. If you click on the Perfumist® icon, you will be able to indicate in the search bar the name of your current perfume, or even a discontinued reference, and know which perfume from Jardin Retrouvé is closest to it.

Offer Le Jardin Retrouvé
Do you have gift cards? 

We offer you a choice of gift cards of different values that are valid on our e-shop and in our boutique. They are digitalized cards that can be sent by email or printed by you and sent to the person of your choice. These cards contain a unique gift code that is valid for one year on all our products.

Press relations and influencers
I am an influencer and I would like to work with you, is that possible?

Send us an email at info@lejardinretrouve.com or contact us on our social networks. We will be happy to discuss a possible collaboration with you.