All orders are shipped within 48 business hours.
LE JARDIN RETROUVÉ reserves the right to refuse or cancel an order if it is deemed fraudulent, in accordance with our Terms and Conditions of Sale.
DELIVERY TIME FOR STANDARD SHIPMENTS
Metropolitan France: 3 to 5 working days European countries: 3 to 5 working days depending on the country.
North America: 8 to 9 working days (East Coast) / 10 to 11 working days (West Coast)
Japan: 8 to 9 working days.
Rest of the world: 8 to 9 working days.
CUSTOMS DUTIES AND TAXES
Our sales are understood to be DAP – i.e. Delivered At Place. Our prices do not include customs duties or import taxes, which will be borne by the purchaser
All despatches to Europe, US, Canada & Japan are inclusive of taxes and customs duty.
Shipments to all other countries may be subject to local customs duties and taxes, which are to be borne by the client.
TRACKING YOUR ORDER
You can track your standard orders online by going to the website Trackyourparcel.eu and entering the tracking number that you were given when your order was confirmed.
RETURNS & REFUNDS
You have 14 calendar days from receipt of your product/s within which you may exercise your right of retraction without having to provide any reason or incurring any penalty.
All products returned should be in their original condition and intact (packaging, accessories, manuals, etc.) in good condition for remarketing, together with a copy of the invoice for rapid processing.
To make arrangements for returning a product please contact us at: email@example.com